We provide complimentary First-Class shipping for all U.S. orders, including those to Alaska, Hawaii, and Puerto Rico. Expedited shipping options are also available for an additional fee. International shipping rates vary based on the destination and package size.

Yes, we offer completely discreet shipping. Our packages, whether in plain brown boxes or poly bags, have no identifying features. Even the address appears residential, ensuring 100% discreet delivery.

We ship all orders using discreet plain brown boxes or poly bags with no identifying features. Yes, all orders will be provided with a USPS tracking number for your convenience.

No, you do not need to sign for the package, and you do not have to stay home to receive it.

We usually ship the next business day, or even earlier.

If your item has not shipped, you can email us at bongtasticsupplies@gmail.com or reach out to us through the contact us page with the updated address as soon as possible. If your package has already shipped, we can't update the address. However, if the package is sent back to us, we'll resend it to the correct address.

First, check the tracking to see the status. If it's still in transit, just wait until the expected delivery date shown in the tracking. If it shows "delivered" in the tracking, you'll need to contact your local carrier (UPS or USPS, depending on the service used). Also, make sure to check the tracking details, as the carrier will sometimes add a note indicating where they left your package. In case a package is missing, we must be notified within 3 days of when the package was marked as "delivered." If you opted for shipping insurance, a replacement will be shipped to you. We are not affiliated with USPS, so you'll need to contact them for redelivery scheduling or to track down packages.

We stock and ship all of our items from our warehouse in Downtown Los Angeles. Don't worry, the package will be 100% discreet.

Despite our careful packaging, there is a small chance your item may arrive damaged. To safeguard against this, we include Route shipping insurance with all packages, covering loss, theft, or damage during transit. If your item is damaged, simply take a photo of the unused item and email it to us within 3 days. We'll promptly send you a replacement. All our items are stocked and shipped from our warehouse in Downtown Los Angeles, and rest assured, your package will be 100% discreet.

Since we stock all of our items in our warehouse and ship within 1 business day, you'll receive your item quickly! First-Class shipping typically takes between 3-5 business days after your item has been shipped. If you choose priority shipping, delivery usually takes 2-3 days. Please note that these times are estimates and can't be guaranteed due to unforeseen circumstances like weather or busy holidays. Rest assured, we do our best to ensure timely delivery.

Yes, we do ship international. Shipping rates depend on location and size of the package. There may be additional customs fees that you'll have to pay based on the receiving countries guidelines. It is the responsibility of the purchaser to make sure items will clear your countries customs. We are not responsible for any packages that do not clear customs and we will not issue refunds unless the packages are sent back to us.

If you're not happy with your purchase, simply reach out to us. We accept returns or exchanges for any unused item within 30 days of purchase.

No, we do not accept returns or exchanges on used items. If the item has been used, we cannot issue any type of refund or exchange.

We strive to ensure all orders are fulfilled correctly, but mistakes can happen. If you received the wrong item or your order is incomplete, please let us know within 24 hours. Do not use the item, as we won't be able to issue an exchange or refund if it has been used. Once you contact us, we'll provide you with a prepaid return label for the return.

Feel free to email us at bongtasticsupplies@gmail.com or use our contact us page to reach out.

We'll issue the refund once we've reviewed the returned product. Typically, it takes 3-7 business days for the refund to appear in your account, depending on your bank or credit card company. If the funds are not in your account after this period, please contact your bank or credit card company for further assistance.

No, we don't offer a warranty on any used items. We only provide a warranty for items that arrive damaged. If you receive a damaged item, please send us a picture of the unused damaged piece within 3 days.

To return your order, please contact us at bongtasticsupplies@gmail.com for return instructions. If the item is damaged, include attachments such as photos or video clips of the damaged or defective area. Once we receive the returned item and confirm it is in new, unused condition, we will issue the refund. Typically, it takes 3-7 business days for the bank to process the refund and put the funds back into your account.

We accept Visa, MasterCard, American Express, and Discover.

We don't accept PayPal due to their policy and restrictions on smoking accessories. However, we do accept various other payment methods, including Visa, MasterCard, American Express, Discover, and other major credit cards.

We are fully operated online, with our warehouse located in Downtown Los Angeles.

AVS rejection happens when the billing address you provided does not match the address on file with your credit card company or bank. For instance, if you recently moved and haven't updated your billing address with the credit card company, entering your new address during the transaction will cause an "AVS rejection." To resolve this issue, you can: Contact your bank or credit card company to update your address. Enter the billing address that your credit card company has on file for the transaction. You can still choose a different shipping address at checkout.

For every declined charge attempt, the bank places a temporary hold on your account. This is not an actual charge but a temporary hold. The bank will usually release the funds within 1-2 business days. If you have any concerns, please contact your bank for further assistance.