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Store Policy

Welcome to Bongtastic Smoking and Party Supplies! To ensure a smooth and satisfying shopping experience, we have established the following policies for our e-commerce store. Please read them carefully. By shopping with us, you agree to comply with these policies.

General Policies

  • Age Verification

    • Customers must be 18 or 21 years of age or older to purchase smoking-related products, depending on state laws. Valid identification is required at the time of purchase. Please check your state laws to confirm the age requirement.

  • Product Usage

    • All products sold are intended for legal use only. It is the customer's responsibility to ensure compliance with local laws and regulations regarding the use of our products.

  • Customer Service

    • Our team is committed to providing excellent customer service. If you have any questions or need assistance, please contact us via our website's contact form or email.

Return and Exchange Policy

  • General Return Policy

    • Returns are accepted within 30 days of purchase with a valid receipt. Items must be in their original, unused condition with all packaging and accessories included.

  • Non-Returnable Items

    • Due to health and safety regulations, we do not accept returns on used smoking accessories, opened consumables, or personal hygiene products.

  • Defective Products

    • If you receive a defective product, please contact us immediately. We will provide a replacement or refund upon verification of the defect.

Payment and Pricing Policy

  • Accepted Payment Methods

    • We accept major credit/debit cards and select digital payment methods. Personal checks are not accepted.

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  • Pricing

    • All prices are listed in USD and are subject to change without notice. Sale items and discounts cannot be combined with other offers unless specified.

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  • Sales Tax

    • Sales tax is applied to all orders in accordance with state and local regulations.

Shipping Policy

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  • We offer free domestic shipping via USPS First Class. Customers have the option to upgrade shipping for an additional fee.

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  • International shipping is available, with fees applying based on the destination. Delivery times and costs will vary.

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  • Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Privacy Policy

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  • Customer Information

    • We respect your privacy and are committed to protecting your personal information. We do not share your information with third parties except as necessary to process your order.

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  • Data Security

    • We use secure technology to protect your data during transmission and storage. However, no method of transmission over the internet or electronic storage is completely secure.

Special Orders and Custom Products

  • Special Orders

    • We are happy to accommodate special orders for unique items not regularly stocked. A deposit may be required for special orders.

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  • Custom Products

    • Custom products are made to order and are non-returnable unless defective. Please ensure all custom orders are correct before finalizing your purchase.

Thank you for shopping at Bongtastic Smoking and Party Supplies! We appreciate your business and look forward to serving you. If you have any questions or need further assistance, please click here.

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